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  • During checkout, choose Store Pickup and select your store
  • We'll show you an estimated pickup date
  • Place your order and wait to receive a "Ready for pickup" email (this is a separate email from your order confirmation)
  • Bring your ID, credit card and order number to the store and pick up your items
  • We'll hold your items at the store for 3 days

Bring the same items you'd bring for pickup in a store:

  • Your government-issued photo ID
  • The credit card used for the purchase (if a credit card was used)
  • Your order number

At the store, look for a Will Call. Head inside and someone will be there to help.

Ship to store:

Some items may not be immediately available for pickup at tarzana store, but can be shipped as early as 4 to 5 days from one of our warehouses, We'll send you an email when your items are ready for pickup.


A few more things to know:

  • There’s no shipping charge for Store Pickup
  • Products may be larger than expected due to their packaging; please keep this in mind when considering what vehicle you use to pick up your order
  • Allow extra time to pick up large items.
  • If you used a new Prime Medical Supplies credit card to pay for your order, but haven’t yet received the card in the mail, just let the store associate know.


For your safety, and that of our employees, we ask that you wear a face mask or covering before entering the store. In locations where face coverings are mandated by government order, customers will not be allowed into the store without one; small children and those unable to wear a face covering for health reasons may still enter.